What is RCH?

Retail Cloudhouse solution is aimed at retailers of all sizes to redesign the customer experience, invigorate operational excellence and reimagine growth. The Retail Cloudhouse solution allows retailers to create a unified view of actionable information that delivers economic value to the whole business, from in-store operations to corporate strategy, supply chain and logistical management.

Retail Cloudhouse is an all-inclusive solution that provides a seamless insight into various areas of the Retail business with established processes and mechanisms to manage, support, monitor, educate and communicate within your business for a small per user monthly fee depending on individual business needs.

The Retail industry has several key business drivers and challenges that face them on a regular basis as illustrated below:

These retail challenges can be overcome by establishing an environment that enables various degrees of intelligence that help provide a competitive advantage and by enabling a customer centric commerce.

Degrees of Intelligence that can be leveraged by implementing the solutions systems:

Customer Centric Commerce can be accomplished by

• Analyzing customer interaction across multiple business channels
• Streamline Retail Store operations
• Streamline the supply chain leading to Right-Time, Right Place merchandising inventory

Traditionally implementing the above solutions has been capital intensive, too complicated and takes too long to implement.
We introduce the Retail Cloudhouse, which is the one solution that brings it all together as illustrated below:

Mercury’s Retail Cloudhouse is an all-inclusive solution that provides a seamless insight into various areas of the Retail business with established processes and mechanisms to manage, support, monitor, educate and communicate within your business for a small per user monthly fee depending on individual business needs.

Since it is a Cloud based solution, it comes with hidden benefits such as –

• Low Cost – Pay as you go pricing, no upfront expenses or long term commitments
• Instant Elasticity – Scale up or down resources based on demand
• Open and Flexible – You have full control
• Secure – Utilizes a secure platform built and managed following SAS70 compliance

RCH enables the key retail business drivers in a Simple, Faster and Convenient way by solving business challenges faced by the retail community like -;

• Cross channel collaboration
• capturing the Voice of the Customer
• Efficient product marketing
• Streamline the supply chain

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Comprehensive modules
• Sales
• Supply Chain
• Customer
• Marketing
• Advanced Analytics
Flexible
• On demand service
Reliable
• Industry standard model
• Enterprise technology framework
• Time tested infrastructure
Cost Effective
• 10x efficiency at 1/3 cost
• Faster time to market

“Simple”. All the complexity of building expensive information systems and integrating them with various sources of customer interaction data driving and capturing the moment of Truth, is already done; so that your organization is more effective and efficient as knowledge workers.

“Convenient”. All you have to do is launch a browser and get connected to the solution. If you prefer to carry it with you, just launch it on your IPAD and keep you decision making at your fingertips.

“Faster”. Sign up and start using.

Significant benefits offered by the Retail Cloudhouse Solution include: