Features
Mercury’s Retail Cloudhouse solution is available in three different package with varying features.
| Feature | Basic | Enterprise | Premium |
| Retail CloudhouseCompute | |||
| Sales (POS, E-Commerce, M-Commerce) |  |
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| Operations | * |
* |
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| Product | |
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| Customer-360 | * |
* |
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| RetailPredict (advanced analytics & Modeling) | * |
* |
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| Chatter | * |
* |
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| Support for XML, CSV | |
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| Retail CloudhouseFront | |||
| Alerts & Mobile Analytics | |
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| Dashboards | |
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| Email Integration | |
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| Reports & Analytics | |
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| Web self-service portal | |
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| Retail Virtual Private Cloudhouse | |||
| Increased storage limits | |
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| No of Developer Sandbox | 1 Developer Sandbox | Multiple Sandboxes | |
| Secured LDAP mapping | |
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| Support Features | |||
| Access to Community Forums | |
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| Always available 24/7/365 | |
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| Architecture Support | Advisory Reviews | Use Case Guidance | Application Architecture |
| Auto suggested solutions | |
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| Best Practice guidance | |
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| Direct access to Technical Account Manager | |
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| Fastest guaranteed response | 4 hours | 2 hours | 1 hours |
| Knowledge Base | |
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| Local business hours | |
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| Named contacts | 1 | 3 | 5 |
| One-on-One online support | |
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| Phone Support | |
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| Resolution of RCH-Owned Issues | |
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| White-Glove Case routing | |
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| Management Business Reviews | |
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* needs additional subscription |
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